SIGN UP SPARKLE NEWS
Sparkle USA FAQ

Why does my SPARKLE graphics card run hot?

Video card temperatures typically range from 40C to 80C. Most high end video cards such as the 78xx, 79xx, 88xx series typically display temperatures 50-70C idle and up to 80C-90C at load.  The heat sink and fan assemblies attached to the video cards are specifically designed to reduce temperatures as much as possible.

How can I resolve when I get no video signal to my monitor and get only black/blank screen?

When you plug in video card, please restart your pc, then press “F8” go to Windows safe mode, then follow the instruction to remove the previous driver, then go to START - CONTROL PANEL – SYSTEM – HARD WARE – DEVICE MANAGER – DISPLAY ADAPTER right click the mouse to disable your onboard VGA.

Then go to START - CONTROL PANEL – ADD or REMOVE PROGRAM remove all VGA drivers.

Then restart your pc to regular mode, then your pc should be recognizes a new hard ware, then double click the driver (setup.exe), then the driver should be starting to install.

After finish installs the driver, restart your pc, and then it should be working perfectly.

Please also check PCI installation Guide

Where do I plug in the SPDIF from my SPARKLE video card to motherboard?

Please follow instruction manual plug in the SPDIF cable.

How do I connect my video card to my TV and enable TV output?

Preparing the graphics card for Standard Definition TV Output.

The first step in configuring your graphics card for TV output is to first identify what type of tv output connection is available on your NVIDIA based graphics card. The video output jacks are located on the backside of the video cards mounting bracket. Once you have identified the TV out jack on your graphics card, check that your TV features the same type of video input.  If your graphics card only has an S-Video jack for TV out but your TV only has composite inputs, then you may still connect your graphics card to the TV using an S-Video to composite adaptor.  To get the best quality picture on your TV, do not use a cable longer than 12ft. in between your graphics card and TV.  Check that you have connected the graphics card directly to your TV. If there is another device in between your TV and the graphics card (such as a VCR, switch box, satellite dish, receiver etc.) it will interfere with the graphic card's ability to properly detect the presence of your TV. This will result in the inability to select your TV as an output device from within Windows. To prevent this, please ensure that the graphics card is connected directly to your TV.  After you have connected the appropriate cable from graphics card’s TV output to your TV's video input, you may turn on your PC.

Right-click on the Desktop and select NVIDIA Control Panel

The Television Setup Wizard guides you through the steps to configure your television for use with your computer.

To follow guided steps for setting up your TV

From the NVIDIA Control Panel navigation tree pane, under Video & Television, click Run television setup wizard.

Follow the instructions in the wizard to

§          Select the connector type

§          Select the display mode    

How can I improve the poor quality TV output from my graphics card?

Generally TV video signals will appear blurry compared to the sharp image quality from a high-resolution PC monitor.  Graphic cards are designed to output at resolutions of 640x480 resolution or higher.  When the TV encoder converts this to an NTSC or PAL TV format, it must reduce the video signal quality to adhere to TV format specifications.  While PC monitors generally have a dot pitch of about .24mm (the distance between two phosphor dots), the dot pitch for TV's will be at least twice that distance.  This results in blurry text on your TV.  PC monitors are non-interlaced meaning when they do a redraw, they draw every line.  TV's, on the other hand, are interlaced and only redraw every other line.  This leads to visible flickering on your TV. 

For these reasons, TV's are best used to display photos, videos and video games.  For text, web pages and other office applications, a proper computer monitor is recommended. 

To improve the image quality on your Standard Definition TV, use the higher quality S-video or component cable to connect your graphics card to your TV.  Lowering your resolution will also help improve image quality.  Since TV's are analog, the longer the video cable is, the more the quality of the signal will degrade.  Do not use signal cables longer than 12 feet / 3.6 meters. 

How to install and arrange multiple monitors using Dual View or Extended Desktop?

Please review the instruction from Microsoft on how to extend your desktop to multiple monitors within Windows XP.

How do I disable integrated/onboard graphics so my GeForce PCI card will work?

It is best to disable the onboard video electrically via a jumper or dip switch on your computers motherboard or in its system BIOS.  Please refer to your computers user guide or contact your computer manufacturer for instruction on this process.

In the event that your system does not support the above, you may be able to disable the onboard video card in the operating system using the instructions below.

Make sure that the new PCI video card is not installed in your computer.

 

Windows XP/2000

1. Right-click My Computer and select Properties.
2. Click the Hardware tab, and then click the Device Manager Button.
3. Click View, and then Show Hidden Devices.
4. Click the Plus (+) sign next to the Display Adapters category to expand it.
5. Select the onboard graphics controller under Display Adapters and click Disable.

Click OK to confirm.
6. Do not restart the computer until the controller is disabled.
7. Turn the computer off.

8. Install your PCI GeForce card and follow the included instructions from the card manufacturer.

 

Windows 98/Me

The following steps will first replace the onboard video drivers with standard VGA drivers:
1. Right-click My Computer and select Properties.
2. Click the Device Manager tab.
3. Click the Plus (+) sign next to the listing for Display Adapters.
4. Double-click the graphics controller under Display Adapters. A Properties window should appear.
5. Select the Driver tab and click Update Drivers. A Driver Update Wizard window should appear.
6. Click Next on the window that pops up.
7. Select Display a List of All Drivers and click Next.
8. Select the Show All Hardware option. Select Standard Display Types from the top of the Manufacturers window. Select Standard Display Adapter (VGA) and click Next. Do not restart the computer when asked to do so.
9. Click Start, Settings, and then Control Panel.
10. Double-click the Add/Remove Programs icon in the Control Panel.
11. Locate any listing for the current video chip and double-click the Add/Remove button to remove it from the system.
12. Close all windows, and restart the computer when finished.

 

How can I fix this when error message indicates SLI is not working?

This error is generally caused by not configuring the system correctly to properly support SLI. There are many possible reasons.  This article is designed to help you troubleshoot common errors that you might encounter when trying to get your graphics cards to work in SLI mode. If you need help and are not sure where to begin, please review the SLI How To Setup user's guide.

 

1. Your motherboard probably does not have the proper jumper setting enabled to support two graphics cards in SLI mode. Check with your motherboard/PC manufacturer for details on how to enable the correct SLI mode.

 

2. SLI mode is probably not enabled in the system BIOS (depending on the BIOS, your system may not use the exact term SLI, look for other terminologies such as PCI Express or PCI-E related options). Check with your motherboard/PC vendor to see which BIOS setting(s) you need to set to properly enable SLI.

 

3. To properly enable SLI, certain motherboard manufacturer requires the reconfiguration of a daughter card to enable the support for dual graphics cards.  Check your manual or vendor for setup instructions.

 

4. Your motherboard may not be providing enough power to the graphics cards.  Many motherboards have a 4-pin power connector near the PCI Express x16 slot. This dedicated power for the PCI Express slots preserves the integrity of the power signal.  Make sure your motherboard has all the necessary power connectors plugged in.

 

5. Your SLI connector may not be seated correctly on the graphics cards. Disconnect and reconnect the connector onto the card again. If you don't have the connector, please contact your PC or motherboard vendor to obtain one. Please note some GeForce 6 series graphics cards do not use the SLI connector.

 

6. If your graphics card such as the GeForce 9800GT or GeForce 800 GT comes with a 6-pin auxiliary power connector, make sure it is connected to your power supply's 6-pin power connector.  If your power supply does not have a PCI Express auxiliary connector, please contact your graphics card manufacturer for a HDD to PCI Express power adapter.

 

7. Your power supply may not be providing adequate power in your system. We recommend a minimum of 450 Watt power supply for basic SLI setup but additional power is needed for a more complex system configuration.  Check here for additional SLI power recommendations.  For a list of certified power supplies, please visit this link; http://www.slizone.com/object/slizone_ecosystem.html

 

8. Verify your two graphics cards match. For example, a GeForce 9800 GTX must be paired with another GeForce 9800 GTX. Likewise, a GeForce 8600 GT must be paired with another GeForce 8600 GT. However, since Release 80 graphics drivers, NVIDIA based graphics cards made by different manufacturers can be used together in SLI mode. For example, a GeForce 9800 GT from vendor ABC can be matched with a GeForce 9800 GT from vendor XYZ.

 

9. Verify that Windows Device Manager is showing two identical graphics cards (Example, NVIDIA GeForce 8600 GT) under Display Adapters. If not, your graphics card(s) is not installed correctly.  Please verify that all the reasons mentioned in this article are resolved.

 

10. You motherboard may not have an updated system BIOS or chipset drivers. Contact your manufacturer for the latest. For system that has NVIDIA's nForce chipset drivers, you can download the latest driver from our web site, http://www.nvidia.com/content/drivers/drivers.asp

 

11. Uninstall the NVIDIA display driver and reinstall the driver again. Verify that the OS recognizes the video cards that are installed (check Windows Device Manager).  It should show  the presence of your two video cards correctly with no errors and conflicts.

 

12. Your graphics card may not have the latest video BIOS. Check with your vendor and see if a new one is available.

 

13. It is possible that one of your graphics card is bad. Install your cards individually to make sure they both work.

 

14. Your motherboard, system or component probably hasn't been certified. NVIDIA SLI certification ensures a quality user experience by putting each component through a rigorous series of tests including diagnostics, benchmarking, burn in, and card interoperability.  Only components that pass NVIDIA SLI certification can be called "NVIDIA SLI Ready."  For a  list of certified components (power supply, motherboard, CPU, memory),  visit the following link; http://www.slizone.com/object/slizone_ecosystem.html

 

15. Make sure SLI is actually enabled in NVIDIA's Display Properties.  Look for the "SLI multi-GPU" panel and enable this option.

 

16. If you happened to update the latest graphics card drivers and SLI stopped working, before installing the new drivers, make sure you uninstall the previous NVIDIA display drivers from the Windows Control Panel for troubleshooting purposes.

 

What are some of the different native screen resolutions for notebooks and monitors?

The following table specifies native resolutions for some common notebook LCDs and monitors:

Type Aspect Ratio Native Resolution Number of Pixels
VGA 4:3 640X480 307,200
SVGA (SuperVGA) 4:3 800X600 480,000
XGA 4:3 1024X768 786,432
WXGA (WideXGA) 16:10 1280X800 1,024,000
WXGA+ (WIDEXGA Plus) 16:10 1440X900 1,296,000
SXGA (SuperXGA) 5:4 1280X1024 1,310,720
SXGA+ (SuperXGA Plus) 4:3 1400X1050 1,470,000
WSXGA+ (Wide Super XGA Plus) 16:10 1680X1050 1,764,000
UXGA (UltraXGA) 4:3 1600X1200 1,920,000
WUXGA (Wide UltraXGA) 16:10 1920X1200 2,304,000

 

How do I create a custom resolution for my monitor?

Custom resolutions allow end users the ultimate flexibility to add virtually any resolution and refresh for their display as long as the monitor is capable of supporting the resolution and the resolution falls within the supported range of the graphics card.  A monitor must be a Microsoft Plug n Play compatible monitor for custom resolutions to work properly.

 

Note: You must be an advanced user and have knowledge of display timing concepts in order to create custom timings for special displays, such as an HDTV. Creating custom display timings creates new display modes to connect to display devices (such as HDTV) that may not use a standard Windows resolution.

Verify if you have the latest NVIDIA Forceware display properties running on your PC.  If not, you may need to download the latest desktop consumer and workstation Forceware display drivers from our Downloads support by signing up MY SPARKLE.

 

To create custom resolutions for your display

If your NVIDIA Control Panel is not in "Advanced Mode" selects Advanced Mode from the top menu bar. 

From the NVIDIA Control Panel navigation tree pane, under Display, click Change resolution.

Click the image that represents the display you want to affect.

Click Add Resolutions, then from the Add Resolutions dialog box, click Create Custom Resolutions.

Complete the information in the Custom Resolutions dialog box.

Click Test, then if the test passes and you want to save the new mode, click Save.

Note: You can also create a custom resolution for your HDTV by using the Desktop Resize control.

 

To apply an existing custom resolution to your display

From the NVIDIA Control Panel navigation tree pane, under Display, click Change resolution.

Click the image that represents the display you want to affect.

In the Resolution list box, select the custom resolution that you want to apply, then click Apply.

If the custom resolution is not listed, then add it to the list as follows:

Click Add Resolutions, then check the Enable resolutions not exposed by the display check box.

From the list that appears in the Resolutions box, click the check box by the custom resolution you want to add, then click OK.

The custom resolution should now appear in the Resolution list box.

In the Resolution list box, select the custom resolution that you want to apply, and then click Apply.