End-user Return Policy

Sparkle Computer Corp. (hereinafter mentioned as Sparkle) honors its product(s) with A+ Sparkle Assurance Program (hereinafter mentioned as A+SAP). A+SAP provides a limited 3-year replacement warranty to End-users from product defect. From the purchase date of May 1st, 2009, the original owners of Sparkle product(s), limited to those residing in 48 continental US states and Canada, will be automatically enroll in A+SAP.

 

If the purchase date is within the 30-day period of the invoice or receipt, end-users should contact the seller or vendor for return or exchange.  Once the purchase passes the 30-day vendor return period, end-user can submit a Sparkle RMA Request Form for warranty qualification, and Sparkle will issue a RMA number for End-user to return defective product(s). End-user will be required to follow the return instructions to send the defect product(s) freight prepaid to Sparkle.

 

Upon receiving and verification of the defective product(s), a replacement product(s) will be sent out back to End-users at Sparkle’s expense.

 

WARRANTY TERM

Warranty term applies to Sparkle product(s) sold by Sparkle's authorized re-sellers.

Limited three year warranty effect starts from the date of invoice and will cover the repair or replacement of the product(s) only.

Warranty is valid only to those purchasers residing in the 48 continental US states and Canada.

Damage of or missing serial number label will void the warranty.

Sparkle does not accept any product(s) that has been damaged as a result of accident, abuse, misuse, natural, or any unauthorized disassemble, repair or modification, or transferred to someone other than the original purchaser.

 

RMA REQUEST

First be sure to have the product model, serial number, the proof of purchase with seller and purchase date available.

RMA Request Form can be downloaded from www.sparkle-usa.com or contact (626)333-3311 (M-F 9:00AM to 5:00PM PST) for a copy of the form.

Within 48 hours of receiving End-users’ RMA Request Forms, Sparkle will qualify the warranty and generate RMA numbers. End-users will receive Email notifications with Sparkle’s RMA number and return instructions.

Sparkle may decline the request for RMA number if the supplied information is incomplete or deem invalid.

 

PACKING & SHIPPING

Only defective product(s) needs to be returned. Do not send in any of the accessories that came with the original packaging.

Defective product(s) needs to be securely packed to prevent shipping damaged.

Sparkle’s RMA number must be clearly displayed on the outside of the package. If End-users send the product(s) without the RMA number prominently displayed on the outside of the package, it will be returned back unopened.

End-users are responsible on the charges of the shipment to Sparkle; Sparkle will return the replacement at Sparkle’s own expense.

Sparkle advises End-users to use a shipping company that can demonstrate proof of delivery (such as Federal Express, UPS, or Airborne). Sparkle does not accept responsibility for any lost shipments unless proof of delivery to Sparkle is provided.

All RMA returns must be handled by shipping carriers. Sparkle does not allow for any dropped off or picked up.

 

REPLACEMENT TIMING

Replacement may include new, remanufactured, or refurbished product(s) and parts.

Subject to product(s) availability, Sparkle may replace the same, equivalent, or higher performance product(s) to the End-users.

Within 72 hours of receiving the defective product(s), Sparkle will ship out the replacement via UPS Ground.

A tracking number will be emailed by Sparkle once the replacement product is shipped.